一、投诉理由1：服务不周
投诉信中投诉服务是经常会考到的话题，一般主要集中在对于饭店，宾馆，餐厅，旅行社等服务性行业的投诉，此类书信一般在结构上可分为以下几个部分：
- 自我介绍，表明投诉内容以及与收信人的相关性。
- 陈述投诉内容，如时间、地点、人物、事件等，并指出对方服务问题所在以及由此而产生的对自己或者家人的影响。
- 提出整改建议或者希望得到对方的赔偿或补偿。
让我们结合来分析一下：
You just returned from a tour. However, you were dissatisfied with the service you received from the travel agency. Write a letter to the manager of the agency. In your letter,
- give the details of your tour
- explain why you were unhappy with the service
- say what you want the company do for you
题目并无指明具体投诉内容，因此考生选择余地较大，一般来说，朗阁海外考试研究中心建议考生可以考虑旅行社安排的住所不好，比如房间脏等。具体写法如下：
The room was not cleaned on a daily basis and that my bed was made up only every three days.
还可以说房间没有热水，比如：
The hot water was only supplied from 6:00 am to 10:00 pm, which means if I arrived back at the hotel late, it was impossible for me to take a shower with hot water.
此外，还可以围绕吃饭问题进行投诉，如：
The food in the restaurant was disappointing. Not only was it extremely overpriced, but the quality was very poor.
上述所提到的关于服务质量的投诉，大家不难发现里面说的房间，热水，吃饭问题其实换一个服务性行业的考题我们也可以套用。因此我们要熟记这些基本的投诉点。
