送货问题里常见的考题是别人寄给你的一件物品或者包裹你迟迟未收到，在信件结构上和投诉质量低劣类似：
- 表明投诉原因。
- 陈述投诉内容，如物品的特征，邮寄的时间等，并指出由此而产生的后果。
- 提出整改建议或者希望得到对方的赔偿或补偿。
让我们结合来分析下：
Your mother sent you a parcel. But two months later you still have not received it. Write a letter to the post office. In your letter,
1. tell them when and where the parcel was sent
2. describe the contents in the parcel
3. say what you would like them to do
这类题目的写作思路首先是详细描述该包裹寄出的时间和地点，比如：
The parcel is a cardboard box sent from Beijing on May 18th to my current address: 33 North Street, Toronto, Canada.
其次，需要说一下包裹的内容，并指出这些物品可能已经由于时间太长而损坏，比如：
My mother enclosed some summer clothes and some Chinese specialties for me, including local dates. I doubt those dates must have been spoiled on the way for such a long time.
此外，若题目中未提及具体物品，我们除了说包裹外，还可以说是一封信或者是重要文件。邮寄外，我们还可以说是快递中物品未收到或者遗失，此物品是生日礼物或者公司重要档案，对于收件方的意义或者价值巨大等来扩充写作思路。
